Hi guys, I thought I'd share this with you.
I was going through my sound equipment for the upcoming wedding when I came upon my Digital Reference (Audio-Technica) transmitter. I remembered that I was never sure about the switch settings inside the unit by the battery. My local Guitar Center sold this to me as a wireless guitar transmitter and added an Audio-Technica lav mic to it since they were out of the kit specifically for the wireless lav. Somehow, I didn't get the manual for the transmitter and after searching a few times never found one on line - so, I wrote Digital Reference's Tech support asking what settings I should use for using a lav mic. Here was their reply:
Response Via Email(name left out) - 02/12/2012 12:05 PM
Please refer to your product manual for all settings and feature descriptions. If you still need help after that let us know and we'd be glad to clarify.
We listen to our customers and want to hear your feedback. Feel free to contact us if you have any suggestions, questions, or concerns regarding the service that you have received today. Thank you.
DigitalReference Product Support
Gee, read the manual...duh....I would have hoped he would at least have directed me to a pdf of the manual or something. Anyway, after searching the net for a while I found a similar Audio-Technica manual online that helped answer my question.
Recently, when I worked with customers in retail - I went out of my way to help even the most ignorant of people. That's just good customer service. So even if he thought I was "ignorant" he could have been a little more helpful.
I did notice on several Digital Reference product reviews that Tech support wasn't much help.....
By the way, the Digital Reference VHF (and it's a cheapy) receiver, transmitter, and lav mic have worked very well for several years now - even though I just learned I didn't have all the settings right. I have never experienced any dropouts (at 169.505) and have used this kit for weddings in several venues - large and small. Maybe I just got lucky!!